After achieving the Feefo Gold Trusted Service Award over the past few years, we’re VERY proud to announce that we have been awarded the Feefo ‘Platinum Trusted Service Award’ for 2021! This is the highest accolade that Feefo awards so it’s an absolute honour to have achieved this.
What are the Trusted Service Awards?
Feefo recognise their highest performing customers and only businesses who provide outstanding levels of quality and service (rated by our own customers), qualify for an award.
What did we need to do to qualify for the ‘Platinum Trusted Service Award’?
To qualify, we had to meet all the standards of the ‘Gold Trust Service Award’ and to consistently achieve this for 3 years as well as:
- to have collected at least 50 independent reviews from our amazing customers within 1 calendar year
- Achieved a Feefo service rating of at least 4.5 and above each year PLUS
As quoted by Feefo “Our awards recognise those businesses that deliver exceptional experiences, as rated by real customers”!
When asked, “how did winning this award make you feel, the staff replied as follows:
“This is such a fantastic achievement for us at Alexander Swan; I am so proud of the team for consistently providing outstanding service levels, especially considering the added constraints COVID-19 has put on us all. We are continuing to strive for excellence, so as well as offering high levels of customer service, we have been working hard to enhance our product range, and insurer panel to bring more choice and competitiveness for our clients to enjoy.”
Sarah Richards – Director
“This is such great news to hear we have been promoted to platinum, absolutely amazing and all of us are very proud of this achievement. We are in this very difficult covid environment and unfortunately, a lot of our suppliers have been massively affected which the knock-on effect creates a much harder working environment for us. We have had to work a lot harder to ensure clients are not affected so to see these results makes us all feel extremely proud. We are passionate to deliver both personal and excellent service and the team are working tirelessly to keep this up”
“It is amazing to know that we won the Feefo Platinum Trusted Award! We pride ourselves on giving the best service and by receiving so many 5* reviews, this just proved it. Winning this award is just the cherry on top!”
Jade Matthews – Supervisor
“It is really wonderful news that we have been awarded the Feefo Platinum trusted service award. It makes me really proud to be part of an absolutely brilliant team at Alexander Swan. I know we all take great pride in our customer service and commitments to our clients, so to receive this recognition is fantastic news”
Sharon Hale – Senior Account Executive
“At Alexander Swan, we really do strive to provide excellent customer service with a down-to-earth attitude to all our clients. So it’s fantastic news to be awarded the Feefo Platinum trusted service award and shows we are accomplishing what we set out to achieve”
Nicola Smart – Customer Service Advisor
“We pride ourselves on our customer service so it’s such a fantastic achievement to receive this Platinum award and so proud to be part of such a great team”
Clare Slater – Key Account Executive
In recognition of our amazing achievement, we have put together a competition for the chance to WIN a DRONE! If you’d like to find out how to enter, please click here.