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BT to discontinue their Redcare monitoring service from August 2025

BT to discontinue their Redcare monitoring service from August 2025

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You may have recently read about BT’s decision to withdraw their Redcare service with effect from 1 August 2025.

Redcare is a prominent provider of alarm signalling systems for both residential and commercial properties, triggering alerts to key holders or authorities when alarms are activated. With the imminent closure, Redcare customers are likely to receive communications from various alarm maintenance companies. It is thought that hundreds of thousands of private customers and businesses will be affected, and insurers have warned that customers using the provider will need to find an alternative supplier.

It’s crucial to select a replacement service that matches or exceeds the performance level of Redcare.

Acting promptly is recommended, as approaching the August 1 2025 deadline may lead to installation bottlenecks and product shortages.

It is important that the replacement service is:

  1. Installed by a company regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB).

and

  1. Will be maintained in full working order under an annual maintenance contract with an appropriate alarm maintenance company or installer regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB). Your insurer may require evidence of the maintenance agreement in the event of a claim.

Customers should maintain or enhance their current monitoring connection level to meet insurance policy requirements

If uncertain about alternative systems meeting insurance policy criteria, Redcare alarm system users are urged to contact us before committing to new agreements.