Testimonials
Naturally, everyone likes to know what they're doing well, and many
of our clients have appreciated the extra effort
and personal service we have provided so much that
they've taken the initiative to tell us!
Below is a selection of the comments we have received
from some of our clients. We're very proud
of our reputation of providing excellent customer
service, and its good to know that our clients have
recognised this too!
To find out how Alexander Swan can help you,
Call Sarah Richards
now on 0800 877 8751
A Reputation for Service
"Alexander Swan's reputation is built on our relationship with our
clients.We treat all of our clients with equal importance and I firmly believe that our quality customer service is the main reason we have been, and will continue to be, so successful."
Sarah Richards, Director.
A big thank you to Alexander Swan Insurance:
I found out about Alexander Swan Insurance when judging the Window Cleaning Innovation Awards at Windex 2010. They are insurance brokers that have the provisions to supply a courtesy vehicle fitted with an Ionic System following and accident or theft allowing any window cleaner to get back to work with minimum impact on their business.
My insurance renewal quote ranked very competitively within the market considering the extra level of cover provided by this boutique broker which includes comprehensive insurance for my van, and cover for my WFP System and Poles including fire, theft, accidental and malicious damage.
After many years in the industry, I have never been in the position where I find myself unable to work due to accidental damage on my van. However, only a few months after taking out the policy with Alexander Swan, a lorry reversed into the front of my vehicle and it was declared non roadworthy. After consultation with Alexander Swan, a courtesy vehicle complete with the Ionic Thermopure 600L system was dispatched and on my drive the following morning. This kept my business running with minimal disruption and an insurance policy deemed value and service for money.
I would personally like to thank Sarah and her team for all their help.
I found out about Alexander Swan Insurance when judging the Window Cleaning Innovation Awards at Windex 2010. They are insurance brokers that have the provisions to supply a courtesy vehicle fitted with an Ionic System following and accident or theft allowing any window cleaner to get back to work with minimum impact on their business.
My insurance renewal quote ranked very competitively within the market considering the extra level of cover provided by this boutique broker which includes comprehensive insurance for my van, and cover for my WFP System and Poles including fire, theft, accidental and malicious damage.
After many years in the industry, I have never been in the position where I find myself unable to work due to accidental damage on my van. However, only a few months after taking out the policy with Alexander Swan, a lorry reversed into the front of my vehicle and it was declared non roadworthy. After consultation with Alexander Swan, a courtesy vehicle complete with the Ionic Thermopure 600L system was dispatched and on my drive the following morning. This kept my business running with minimal disruption and an insurance policy deemed value and service for money.
I would personally like to thank Sarah and her team for all their help.
Bryan Dolby
Bryan Dolby Windows
Member No: 4404
Federation of Window Cleaners
"I am writing to say a big thank you for all the help you have given me over these last
two weeks by supplying an excellent service firstly with Zurich insurance who were
very helpful with my claim over the telephone, they sorted things out very quickly
with no hassle or quibbling. Secondly and equally just as important what a brilliant idea to supply a van complete with a reach and wash system fitted , and the bonus of thermopure for pure hot water ,having the benefit of the van saved me a lot of hassle not to mention lost revenue , I must say I was sorry to see it go. Bbut every cloud has
a silver lining , and I am now fully committed to purchasing a thermopure system as soon as possible.
Once again thank you for a superb service that has been very much appreciated.
-Philip Jeffery, Philip Jeffery Cleaning Services
"I have been a client of Alexander Swan
for in excess of three years. I have always found this company
to be extremely efficient, polite and friendly. Their staff
are second to none.
Their staff are a bright and pleasant team who know exactly what they are talking about and the company have never let me down. I can hightly recommend them"
-Steve Hazel, S & P Services
Their staff are a bright and pleasant team who know exactly what they are talking about and the company have never let me down. I can hightly recommend them"
-Steve Hazel, S & P Services
"Alexander Swan have always worked
hard to provide me with a first class service, something
that is hard to find these days within the insurance
industry.
Now that they offer a courtesy reach and wash vehicle I am given even more peace of mind, I wouldn't consider using anyone else"
-Lee Pryor, Pryors Window Cleaning Contractors
Now that they offer a courtesy reach and wash vehicle I am given even more peace of mind, I wouldn't consider using anyone else"
-Lee Pryor, Pryors Window Cleaning Contractors
"Alexander Swan have been extremely helpful
during our claim and now that they can offer me a courtesy
van with Ionic System fitted I have complete peace of
mind"
-Jamie Preston, Crystal Clear Cleaning Services
-Jamie Preston, Crystal Clear Cleaning Services
"I am absolutely amazed by the level of
service we've received to date. They have a 'cleaning
specific' policy which is not only considerably cheaper
than the competition but is tailor made to the industry"
-Brett Townsend, Commercial Cleaning Services Limited
-Brett Townsend, Commercial Cleaning Services Limited
"In all the years that
we have used Alexander Swan we have always been able
to trust your advice and recommendations, both for
our fleet and public liability. In such a competitive
and often confusing market place we have truly appreciated
it"
-Jason Morgan, Hi-Lo Window Cleaning Ltd
-Jason Morgan, Hi-Lo Window Cleaning Ltd
"I just wanted to let you know how much
I have appreciated your support, efficiency and empathy
throughout our recent 'trauma'.
Yours has been customer service at its very best and
I'm really grateful"
-Jo Cummings, Malmesbury.
-Jo Cummings, Malmesbury.