Why Alexander Swan?
Established in 1997, Alexander Swan has built a solid reputation
for strong personal relationships, and this means
top-notch customer care.
We have developed several unique schemes, many
of which are for trades traditionally considered
high-risk such as Window Cleaning,
Scaffold Erectors, Roofing Contractors and others.
But
it doesn't stop there!
We can cater for your personal insurance needs as
well as your business, meaning just one port of call
for all of your insurance needs. And because we are
completely independent we're able to give you impartial
advice and can find the policy and cover you need
from a wide range of insurers.
When we develop a special scheme, we work with bodies that
are recognised leaders in their field in order
to provide the most comprehensive cover available.
For
example, in establishing our scheme for window
cleaners we worked closely with The British Window
Cleaning Academy. Alexander Swan now runs a very
specialist insurance scheme for window cleaners who have received training
at The BWCA.
What
You Expect From Alexander Swan
When you ask us for a quotation, we will
dilligently search the market for the most suitable policy
at the most competitive premium. We will always explain
clearly what is (and what is not) covered, as well as
any special terms or requirements. We'll make sure that
you understand the premium and our fees, and we'll also
be happy to back our quotation up in writing.
When you have insurance with us, we'll make
sure that any adjustments to your policy
are handled promptly and accurately, and
in the event you need to make a claim, we'll
be with you every step of the way so that
it is resolved as quickly as possible and with the minimum
of hassle.
At
renewal, we will once again search the market
carefully to find the best policy at the
lowest price, and write to you with our recommendation.
Sarah Richards - Director "Our ultimate aim is to provide a high level of service to our clients along with the ability to offer a wide range of products."
Nicola Smart - Customer Services Manager
"On occasions when there are comp- lications with claims and I enjoy the challenge of negotiating with insurers to resolve customers' problems."
Garth Bezuidenhout
-Claims Negotiator
“I'm part of a team that always strives to obtain the best settlement for its clients".
Sharon
Hale -Senior Customer Services Advisor
“The closeness of the staff here is incredible which makes for better customer service."
Ivan Richards -Commercial Account Manager
"We always aim to develop long standing relationships with our clients and do all we can to accommodate their requirements."